Privacy policy

Last Updated: [10-04-2023]

This Privacy Policy (the "Policy") is provided by FenceIt ("we," "us," or "our") to inform users ("you" or "your") of the FenceIt mobile application ("the App") about how we collect, use, share, and retain personal information. By using the App, you acknowledge and consent to the practices outlined in this Policy.

1. App Description

The FenceIt App serves as a versatile solution, empowering users to scan their property, create virtual fencing solutions, procure materials, estimate costs, and schedule the installation of fencing materials by local contractors. To enhance the user experience, the App utilizes the device's camera functionality and integrates with Google Maps and Google Earth for mapping and measurement accuracy.

2. Types of Data Collected

We may collect the following categories of personal information:

- Address Information: You may provide your residential address manually, which is crucial for generating accurate cost estimates and coordinating installations.

- Contact Information: This includes your full name, email address, and phone number, which are used for creating and managing your user account, facilitating communication, and sending important updates.

- Device Information: Automatically collected device-related data, such as device type, operating system, and unique device identifiers, to ensure compatibility and optimize App performance.

- Location Data: Location information, obtained through APIs, to precisely calculate property measurements and provide you with tailored fencing solutions.

3. Data Use

Your personal information may be used for the following purposes within the App:

- Location Services: Accurate measurements are derived from location data, ensuring precise virtual fence planning.

- User Account Management: Information like your name, email, and phone number is used for account creation, authentication, and user communication.

- Marketing and Personalization: We may use your data to tailor marketing efforts, deliver personalized content, and improve the overall user experience.

- Analytics: Data analysis helps us refine App functionalities, troubleshoot issues, and enhance user satisfaction.

4. Data Sharing

We reserve the right to share and, if deemed advantageous, sell user data to third parties for various purposes, including but not limited to marketing, research, and business development, with the goal of further enhancing the user experience and generating revenue.

5. Data Protection

Protecting your data from unauthorized access, breaches, and misuse is of paramount importance to us. Our commitment to security includes implementing stringent measures such as encryption protocols and access controls. For further details regarding our security practices, please contact us directly.

6. User Rights

As a user of the App, you acknowledge that you do not have the right to access, correct, or delete your data within the App.

7. Cookies and Tracking

We employ cookies and other tracking technologies to optimize user experience, deliver targeted advertisements, and track user behavior for analytical purposes. Users are provided with the option to opt-out of these tracking mechanisms through a popup on the App's website.

8. Third-Party Services

The App integrates with third-party services for enhanced functionality. This includes the ability to share App-related content on various social media platforms and the use of Stripe for payment processing. It is important to note that these third-party services have their own policies and data management practices. We encourage you to review their respective privacy policies for a comprehensive understanding of how your data may be handled.

9. Children's Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Data Retention

We retain user data indefinitely.

11. Contact Information

For privacy-related concerns, inquiries, or questions, please contact us at compliance@fenceit.com. We are committed to addressing your concerns promptly and professionally.

12. Compliance

To the best of our knowledge, there are no specific privacy laws or regulations that apply to the App's user base or our operating location. However, we reserve the right to modify this Policy as needed to comply with any future regulatory requirements.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

Terms and conditions

Fenceit LLC Terms and Conditions

1. Company Information:

Fenceit LLC, a limited liability company organized and existing under the laws of the State of Texas, having its principal place of business at 2807 Allen St #2048, Dallas, TX 75204, hereinafter referred to as "Fenceit," can be contacted at phone number ‪(972) 755-9086‬.

2. Services:

Fenceit provides estimations and full-service fence installations. The customer may select the installation date. Fenceit reserves the absolute right to adjust the installation date based on material availability, installer scheduling, inclement weather, or acts of God. Fenceit retains sole discretion in selecting and changing brands for the installation, without any liability to the client.

3. Payment and Pricing:

Upon entering into an agreement, the client shall remit a non-refundable deposit of $500. The remaining balance shall be paid in full one day prior to the scheduled shipment of materials. The total installation cost, clearly stated upfront, is non-negotiable. Fenceit shall not entertain any change orders after the agreement is finalized.

4. Cancellation and Refund Policy:

The client may cancel the agreement up until the day preceding the material shipment, upon which Fenceit shall retain the $500 security deposit. In the event of cancellation, Fenceit is entitled to retain the deposit as liquidated damages, and the client waives any further claim to the deposit or any additional costs.

5. Warranty:

Fenceit provides a limited 12-month workmanship and material warranty, which is transferable and shall convey with the sale of the property to a new owner. This warranty covers both the workmanship and the materials used in the installation. Any claim under this warranty must be made in writing to Fenceit within the warranty period and will be limited to repair or replacement of the defective work or materials at Fenceit's discretion.

6. Liability and Insurance:

Fenceit maintains a workman's compensation and general liability policy of $1,000,000. Fenceit shall be held liable only for damages directly and intentionally caused by its installers. Fenceit assumes no responsibility for the loss or damage of plants, trees, or other landscaping elements as a result of the installation.

7. Client Responsibilities:

It is the sole responsibility of the client to carefully select desired options, timely make payments, provide unimpeded access to the installation site, and leave a review following the completion of the installation.

8. Dispute Resolution:

In the event of any dispute arising out of or in connection with this agreement, the parties shall first attempt to resolve the dispute through amicable negotiations. If the dispute cannot be resolved through negotiation, the parties agree to submit the matter to mediation before resorting to legal action. If mediation fails to resolve the dispute, either party may initiate legal proceedings, and the prevailing party shall be entitled to recover all reasonable attorney's fees and costs incurred in such proceedings.